Responsible Gaming at Me99

Gambling should remain a form of entertainment, not a way to solve financial problems or recover money that has already been lost. At Me99, we encourage players to stay aware of how much time and money they spend and to step away whenever playing no longer feels comfortable.

This page explains a few practical ways to keep control of your play, recognise when something may be changing, and find support when a break or account restriction is needed.

What Responsible Gaming Means

Responsible gaming starts with treating casino play as a paid leisure activity. It means deciding what you can comfortably afford before you begin, keeping track of time, and accepting that losses are part of gambling.

No slot, table game or betting system can guarantee a profit. Results are uncertain, and a longer session does not improve the chance of recovering previous losses.

• Set a spending limit before starting
• Decide how long the session will last
• Do not increase stakes to recover a loss
• Avoid gambling when tired, stressed or upset
• Take regular breaks away from the screen
• Keep gambling separate from everyday finances

Set Limits Before You Play

Limits work best when they are decided before the first game begins. Choose an amount that you can lose without affecting your normal budget, and stop when that amount has been reached.

1. Choose a fixed entertainment budget
2. Set a clear finishing time for the session
3. Keep track of deposits and withdrawals
4. Avoid adding more money after reaching the limit
5. Review your activity regularly and adjust your habits when needed

Winnings should not automatically become a reason to continue playing. Deciding in advance when to stop can make the session easier to manage.

Signs That It May Be Time to Take a Break

Gambling habits can change gradually. The signs are not always dramatic, which is why it helps to pay attention to changes in mood, spending and daily routine.

Taking a Break and Self-Exclusion

Sometimes a short break is enough to reset a routine. In other situations, a longer restriction or self-exclusion may be more appropriate. Self-exclusion is designed for players who want their access to be blocked for a defined period or closed more permanently.

Contact email support from the address linked to your Me99 account and clearly explain that you want a gaming restriction or self-exclusion. You can also review the information on the Self-Exclusion page.

Do not open another account to avoid an existing restriction. The purpose of the restriction is to create distance from gambling and support the decision to stop.

Protecting Your Account

Responsible gaming also includes keeping account access private. Other people, including family members, should not be allowed to use your account or payment details.

• Use a password that is not shared with another website
• Do not save login details on a public or shared device
• Log out when the session is finished
• Never share verification codes or complete payment information
• Contact email support if you notice unfamiliar activity

Keeping Gambling Away from Minors

Me99 is not intended for anyone under the age of 18. Adults should keep login details, payment information and gambling-related devices away from minors.

If a computer, phone or tablet is shared with younger family members, log out after every session and avoid allowing the browser to remember the account password.

Where to Ask for Help

Email support is available for questions about account restrictions, access, self-exclusion and other responsible gaming matters. When writing, use the email address connected to your account and explain what action you would like taken.

For personal advice, counselling or financial support, contact an independent gambling support service available in your location. These organisations operate separately from Me99 and can provide confidential guidance.