Privacy Policy

This Privacy Policy explains how Me99 handles personal information when someone visits the website, creates an account, uses platform features, contacts support or completes an account-related transaction.

We aim to collect only the information needed to operate the platform, protect accounts, process requests and meet applicable legal or regulatory obligations. The exact information involved can depend on how the website and account are used.

Information We May Collect

Some information is provided directly by the account holder, while other details are created automatically through normal website and account use.

Information should be accurate and kept up to date. Incorrect account details may delay verification, payments, account recovery or support requests.

How Information May Be Used

Personal information may be used where it is reasonably necessary to provide the platform, manage accounts and maintain the security of the service.

• Create, maintain and recover an account
• Confirm identity and account eligibility
• Process deposits, withdrawals and payment-related checks
• Respond to account and support enquiries
• Detect unusual, unauthorised or potentially fraudulent activity
• Maintain website performance and technical stability
• Apply account restrictions and responsible gaming measures
• Meet applicable legal, regulatory or record-keeping requirements
• Send service messages related to account activity or policy changes

Promotional communication may be sent where permitted and where the player has not opted out. Account holders can use the unsubscribe option provided in the message or contact support to update communication preferences.

Account Verification

Verification may be required to confirm identity, age, payment ownership or other account information. These checks may take place during registration, before a withdrawal, after account details change or when additional review is considered necessary.

The information requested should be limited to what is relevant for the check being completed. Players should only upload documents through an approved platform process or send them using instructions provided by authorised support.

Payments and Transaction Information

Payment information may be handled together with banks, payment providers and transaction-processing services. These organisations may process information under their own privacy and security procedures.

Me99 does not ask players to send passwords, one-time security codes or complete card credentials through ordinary email. Any message requesting this information should be treated carefully.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. They can help the website remember a session, maintain login status, understand technical performance and save selected preferences.

• Essential cookies used for website and account functions
• Security cookies used to identify unusual access patterns
• Preference cookies used to remember selected settings
• Analytics cookies used to understand website performance
• Marketing cookies used where permitted and accepted

Browser settings can be used to block or remove cookies. Disabling essential cookies may affect login, account functions or other parts of the platform. More information is available on the Cookie Policy page.

When Information May Be Shared

Personal information is not shared simply because it has commercial value. It may be provided to selected organisations where this is needed to operate the platform, complete a request or meet an applicable obligation.

• Payment and transaction-processing providers
• Identity and account-verification services
• Hosting, security and technical service providers
• Customer support and communication providers
• Professional advisers where appropriate
• Regulators, authorities or law-enforcement bodies where legally required

Service providers should receive only the information reasonably needed for the work they perform. They may also be required to protect that information and use it only for the agreed purpose.

Data Security

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, alteration or disclosure. No website or online storage method can guarantee complete security, so players also have an important role in protecting their accounts.

• Use a strong password that is not used on another website
• Keep login details and security codes private
• Log out after using a shared or public device
• Keep the registered email account secure
• Contact support about unfamiliar activity without delay

How Long Information Is Kept

Personal information may be retained for as long as reasonably necessary to manage the account, complete transactions, respond to disputes, prevent misuse and meet applicable record-keeping obligations.

Closing an account does not always mean that every record can be deleted immediately. Some information may need to remain stored for security, financial, legal or regulatory reasons.

Your Privacy Choices

Depending on the location and applicable rules, an account holder may be able to request access to personal information, ask for inaccurate details to be corrected or raise a question about how information has been used.

• Request a copy of certain personal information
• Correct outdated or inaccurate account details
• Update marketing communication preferences
• Ask how particular information has been used
• Request account closure or deletion where available
• Raise a privacy-related concern

Some requests may require identity verification before they can be completed. A request may also be limited where information must be retained under an applicable obligation.

Information About Minors

Me99 is intended only for adults aged 18 or over who are legally permitted to gamble in their location. The platform is not intended to collect personal information from minors.

Anyone who believes that a minor has provided information or accessed an account should contact email support so that the matter can be reviewed.

External Websites

The website may contain links to payment providers, responsible gaming organisations or other third-party services. Me99 does not control the privacy practices of an external website.

Players should review the privacy information provided by the external service before submitting personal or payment details.

Changes to This Privacy Policy

This policy may be updated when platform features, service providers, account procedures or applicable requirements change. The revised version will be published on this page with an updated date.

Where a change materially affects how personal information is handled, additional notice may be provided through the website, account area or registered email address.

Contacting Me99 About Privacy

Email support is available for privacy questions, account information requests and concerns about personal data. Contact support from the email address registered to the account where possible.

Include a clear description of the request, but do not send a password, one-time security code or full payment credentials.