Self-Exclusion at Me99
Self-exclusion is an account restriction for players who want to stop gambling for a longer period. It is intended for situations where ordinary spending limits or short breaks no longer feel sufficient.
A self-exclusion request should be treated seriously. Once the restriction is confirmed, access to the Me99 account may be blocked for the selected period, and the account should not be used for gambling during that time.
Me99 is intended only for adults aged 18 or over who are legally permitted to gamble in their location.
Self-exclusion is not a punishment. It is a practical step that can help create distance from gambling and protect personal wellbeing.
What Self-Exclusion Means
Self-exclusion is different from simply logging out or taking a short break. It places a formal restriction on the account and is designed to prevent normal gambling access for a defined period.
During self-exclusion, the player should not attempt to reopen the account, create another account or use another person’s account to continue gambling.
- Login access may be restricted
- New deposits may be blocked
- Promotional communication may be reduced or stopped
- Existing withdrawals may still require verification
- The restriction may remain active for the full selected period
When Self-Exclusion May Be Appropriate
There is no single moment when every person should choose self-exclusion. It may be worth considering when gambling begins to affect money, mood, work, sleep or relationships.
| What You May Notice | Why Self-Exclusion May Help |
|---|---|
| Repeatedly spending more than planned | It removes normal account access and creates a clearer stopping point |
| Trying to recover previous losses | It helps interrupt the cycle of chasing losses |
| Using money needed for essential expenses | It reduces immediate access to further gambling through the account |
| Gambling when stressed, angry or upset | It creates space to address the underlying situation without placing more wagers |
| Hiding gambling from family or friends | It can support a more honest and structured decision to stop |
| Finding that ordinary limits are no longer effective | It provides a stronger restriction than a personal reminder or short break |
How to Request Self-Exclusion
Contact Me99 through email support using the email address connected to your account. Clearly state that you are requesting self-exclusion rather than ordinary account closure.
- Write from the email address registered to the account
- State that you want to request self-exclusion
- Include the account username where known
- Indicate the preferred restriction period if requested
- Complete any identity check needed to confirm the request
Do not include your password, one-time security code or full payment details in the email. Support may ask for limited information to confirm that the request comes from the account holder.
Use clear wording such as: “I am requesting self-exclusion from my Me99 account.”
This helps distinguish the request from a temporary login problem or ordinary account closure.
Self-Exclusion Periods
The available periods may depend on the options shown by Me99 and the circumstances of the request. A player should choose a period that provides enough distance from gambling rather than selecting the shortest option simply to regain access sooner.
| Restriction Type | General Purpose |
|---|---|
| Temporary break | A shorter pause intended to interrupt immediate gambling activity |
| Fixed-term self-exclusion | A longer restriction that remains in place for an agreed period |
| Extended or indefinite restriction | A stronger option for players who do not want normal account access restored automatically |
The exact periods and reinstatement rules should be confirmed with email support before the restriction is applied.
What Happens After the Request
Once the request has been received, account access may be limited while the details are reviewed. Identity confirmation may be required before the restriction is completed.
- The account may be marked as self-excluded
- Login or gaming access may be blocked
- New deposits may no longer be accepted
- Promotional messages may be stopped where possible
- Any remaining balance may require normal verification before payment
Self-exclusion does not remove the need to complete identity or payment checks connected with an existing balance or withdrawal request.
Existing Funds and Pending Withdrawals
A self-exclusion request does not automatically remove valid funds from the account. Any remaining balance or pending withdrawal may still need to be reviewed under the normal account, payment and verification procedures.
Support may provide instructions about how an eligible remaining balance can be withdrawn. Processing time can depend on verification and the payment method being used.
Opening Another Account
A player should not create another Me99 account after requesting self-exclusion. Doing so works against the purpose of the restriction and may lead to the new account being closed.
Players should also avoid using another person’s account, payment method or device as a way to continue gambling during the exclusion period.
Reopening an Account
A fixed self-exclusion period should normally remain in place until it has ended. Requests to reopen the account early may not be accepted.
When the selected period has ended, account access may not be restored automatically. Me99 may require a written request, identity confirmation or an additional review before considering reinstatement.
The end of a self-exclusion period does not mean that returning to gambling is the right decision. Take time to consider whether reopening the account is appropriate.
Marketing During Self-Exclusion
Me99 should take reasonable steps to stop direct promotional communication connected with the excluded account. Some messages that were already scheduled may take a short time to stop.
Advertising shown by external websites, social platforms or unrelated services may not be controlled by Me99. Players can also update advertising preferences and unsubscribe from gambling-related marketing where those options are available.
Additional Steps Outside Me99
Self-exclusion from one account may not block access to every gambling website or service. It can be helpful to take additional practical steps outside the platform.
- Ask banks about available gambling transaction controls
- Remove gambling apps and saved login information
- Use website-blocking tools where appropriate
- Unsubscribe from gambling-related emails and notifications
- Speak with someone you trust about the decision
- Contact an independent gambling support organisation
Support from Other People
A family member or friend may be able to offer useful support, but the self-exclusion request should normally come from the account holder. Me99 may be limited in what it can discuss with another person because of privacy and account security requirements.
Where there is an immediate concern about someone’s safety, contact an appropriate local emergency or professional support service.
Protecting Minors
Me99 is not intended for anyone under the age of 18. Adults should keep account details, payment information and gambling-related devices away from minors.
- Do not save account passwords on shared devices
- Log out after every session
- Keep payment methods secured
- Do not allow another person to use the account
- Contact support if a minor may have accessed the platform
Independent Gambling Support
Self-exclusion can be useful, but it may not address every financial, emotional or personal issue connected with gambling. Independent support services can provide confidential information, counselling and practical guidance.
Players can also speak with a doctor, financial counsellor or another qualified professional where gambling has affected wellbeing or everyday finances.
Privacy and Account Records
Information connected with a self-exclusion request may be retained where needed to apply the restriction, protect the account and meet applicable record-keeping requirements.
More information about how personal information may be handled is available in the Privacy Policy.
Contacting Me99
Email support is available for self-exclusion, temporary restrictions and responsible gaming questions. Contact support from the email address registered to the account where possible.
Include a clear request and the relevant account username, but do not send a password, one-time security code or full payment credentials.
For general information about safer play, limits and warning signs, read the Responsible Gaming page.
Self-exclusion and account access may also be subject to the Terms and Conditions.
FAQ
Contact email support from the address registered to your account and clearly state that you want self-exclusion. Identity confirmation may be required before the restriction is applied.
A fixed exclusion period should normally remain in place until it ends. An early reopening request may not be accepted.
An eligible remaining balance may still be withdrawn, but normal identity, payment and account checks can apply before funds are released.
No. Creating another account goes against the purpose of self-exclusion and may result in the new account being restricted or closed.
A Me99 restriction applies to the Me99 account. It may not block unrelated gambling services, so additional banking, device or website-blocking tools may also be useful.